Everything you need to know about renting from us.
The parties to this agreement are the lessor and the lessee where Ambassador Rental is the lessor & the customer is the lessee. The terms of the rental agreement are as follows:
1. Payment policy
If the tenure of the contract is less than three months, rent for the entire period, two way transportation charges and any other charges agreed upon must be paid prior to delivery by Cheque, NEFT, RTGS, Net Banking or Credit Card payment or by Cash at the time of delivery.
Billing cycle is the calendar month. Lessee will receive email reminders on their registered id in the first week of every month. First month’s rent will be calculated on a pro-rata basis from the date of delivery until the last day of the following month.
Monthly rentals have to be paid online before the 10th of every month (due date) to avoid late payment charges (10% of outstanding amount).
Any extension beyond contract termination and reverse pick up of products the customer would be liable to pay the due amount for product usage
Refundable deposit does not include any monthly rent. It is simply a security deposit which takes care of the damages (if any) and any default in payments.
Please note that the lessor has the right to physically remove the rented item in the event of default on monthly payments if not paid by 2 weeks from the due date (10th of every month).
2. Tenure of Contract
The contract has a lock-in period that is equivalent to the tenure of the contract that is agreed by the Lessee in the contract at the time of ordering.
In case the lessee wishes to terminate the contract prior to termination date, the lessee can request for pickup of goods by informing Ambassador Rental 3 working days prior to the selected closure date. The difference in monthly rental rates between Contract tenure (the tenure selected at order placement) and Actual tenure (effective tenure at early closure) will have to be paid. The amount due will be calculated as:
(Actual tenure rent - Contract tenure rent) * No. of months of Actual tenure. The applicable tenure rates for early closure of monthly contracts are:
§ Upto 3 month’s: Full 3 month’s rental due
§ 3-6 month’s: 3 month’s rental rate
§ 6-9 month’s: 6 month’s rental rate
§ 9-12 month’s: 9 month’s rental rate
§ 12-18th month’s: 12 month’s rental rate
§ 18-24 month’s: 18 month’s rental rate
Similarly, the contract can be extended for the desired period by notifying us 3 working days prior to the end of the contract.
If the monthly rent is not paid within 2 weeks of the due date, the lessor has the right to pick up the rented items back from the Lessee’s premises.
3. Delivery policy
The lessee or his/her representative has to be present at the agreed date and time. Otherwise extra shipping costs will bbe charged by the lessor.
Delivered items cannot be returned unless they have major defects & are non-functional. Once accepted by the lessee oor his/her representative at the time of delivery, items will not be replaced before completion of the tenure.
Though we conduct detailed quality checks before delivery, the lessee is expected to check if there are any damages at t the time of delivery and report the same to representative of lessor and photos shall be captured of the same.
The signed copy of the contract is to be kept by each party.
Please note that the lessee should ensure the entry of delivery vehicle inside the premises. Additionally, lessee has to arrange for the permission to use the elevator.
In case an elevator isn’t available at the delivery location, there will be a labor charge involved for picking up and conveying the items via stairs. The charges will be discussed with the lessee while scheduling the delivery. In case the lessee does not wish to pay the labor charge to us, paid labor can be arranged by the lessee. However, we will ensure that our delivery executive is around through the entire process for smooth delivery and installation.
· 4. Pick-up policy
The lessee needs to inform the lessor 3 working days prior to the end of the contract if he wishes to extend or end the contract. The lessor will send across a notification regarding the same as well.
Pick-up date and time will be mutually decided by lessee and lessor.
The lessee needs to be present at the agreed date and time. If a ‘mutually scheduled’ delivery needs to be rescheduled due to non availability of the lessee, additional logistics costs incurred will be charged to the lessee.
· 5. Damage policy
The lessee agrees to pay for any damage to, loss of, or any theft (disappearance) of items, regardless of cause or fault. Item damaged beyond repair will be paid for at its Market Price.
The representative shall check all furniture items and appliances in order to ascertain any damage to the items.
Damage shall be defined as follows:
§ Minor chips and breakage in timber (below 5mm in width, 1mm in depth and 1cm in length) will be ignored, while those above the said dimensions will be charged for.
§ Minor scratches (below 2mm in width and depth, and 2cm in length) on wooden furniture will be ignored as they are considered ‘normal wear and tear’.
§ Any damage that results in the product being unusable will result in the value of the product being charged to the lessee.
§ Tear in upholstery will result in charge towards replacement of upholstery. Opening up of a stitched joint will not be chargeable.
§ Stains on upholstery which are not removable via dry cleaning will result in a charge for upholstery replacement.
6. Refund policy
If the goods are returned in good condition and the lessee has cleared all dues, the entire refundable deposit will be credited to the account of the lessee without any interest within 7 working days. Please make sure that the account details for the transfer are shared with the lessor.
In case of damage, the products will undergo further inspection at the lessor’s premises to ascertain the extent of damage and related costs. This damage cost will be mitigated from the refundable deposit paid by the lessee.
Refund amount will be transferred to account from where initial deposit was received. In case the lessee needs the money to be transferred to different account, an application email listing alternate account details will need to be emailed by the lessee from the registered email id through which the order was placed. This confirmation will be also t taken in writing at the time of reverse pick up after which the lessor will not be held liable for any further claims.
7. Maintenance policy
Maintenance of electronic appliances will be taken care of by the lessor for the entire tenure of the contract. This does not cover damages or breakdowns due to mishandling.
Such issues will be addressed & resolved within 1 week after notifying our Customer Support team. In case the issue is not resolved within 1 week, the lessee will not be liable to pay rent for the down time period.
Ambassador Rental reserves the right to cancel the orders completely or partially without prior information & in such s scenarios the complete deposit amount paid will be refunded within 7 working days.
Any current/future orders placed by the lessor have no connection with any of his/her previous orders
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